The Impact of a Customer Success Account Managers (CSAMs) to Coupa:

Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

• Manage relationships and monitor customer performance.
• Develop customer success roadmap and drive periodic business reviews.
• Build out an account penetration model and align overall value messaging.
• Identify expansion and growth opportunities within customer accounts.
• Coordinate internal resources, share standard processes, and provide consistent customer support.

• Procure-to-Pay or Source-to-Contract domain expertise
• Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
• Strong background in customer/client management
• Experience in developing and maintaining executive relationships and associated influencing strategies
• Project management including leading disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives

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