Join to apply for the Customer Support Specialist - Hybrid role at Punter Southall

6 days ago Be among the first 25 applicants

Join to apply for the Customer Support Specialist - Hybrid role at Punter Southall

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We’re growing and looking for a Customer Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.

What does a Customer Support Specialist do?

• Resolve customer queries at first point of contact via telephone calls, webchats and emails.
• Keep accurate and up-to-date customer records by working through admin tasks.
• Take ownership of issues and see them through to resolution.
  
  

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.
  
  

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
• Private dental insurance
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Comprehensive Europe and Worldwide Travel Insurance
• Medical Cash Plan
• Gym memberships
• Access to 24/7 GP service for you and your family
• 25 days holiday with the option to purchase more
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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