Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1x per month in the Office)

Client Profile:

Multilingual is proud to announce that we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare sector. This is a full-time, permanent position.

Key Purpose:

The representative will handle inbound and outbound calls daily to provide top-quality service to existing and new customers. You will add value to each customer interaction and possess strong product knowledge.

Key Responsibilities:

1. Answer calls from existing and new customers
2. Proactively address all queries related to the business
3. Take orders and bookings via external and internal calls
4. Manage email queries
5. Maintain a professional approach and build rapport with customers
6. Demonstrate extensive knowledge of all product ranges
7. Handle calls from B2B and B2C clients

Personal Specification:

The successful candidate will have:

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivation and a ‘can-do’ attitude
• Attention to detail and excellent communication skills
• Fluent German language skills
• Computer literacy
• A passion for delivering high-quality customer service

Shift Options:

Shift 1 - 5-week rotation (Late Sat) - £26,575

• Week 1: Mon-Fri, 07:00 – 15:15
• Week 2: Mon-Thu, 07:30 – 15:45, Sat, 11:45 – 20:00
• Week 3: Mon-Fri, 11:00 – 19:15
• Week 4: Mon-Thu, 08:00 – 16:15; Sat, 09:45 – 18:00
• Week 5: Mon-Fri, 11:45 – 20:00

Shift 2 - 5-week rotation (Standard) - £26,500

• Week 1: Mon-Fri, 07:00 – 15:15 UK Time
• Week 2: Mon-Thu, 07:30 – 15:45 UK Time; Sat, 07:30 – 15:45 UK Time
• Week 3: Mon-Fri, 11:00 – 19:15 UK Time
• Week 4: Mon-Thu, 08:00 – 16:15 UK Time; Sat, 08:00 – 16:15 UK Time
• Week 5: Mon-Fri, 11:45 – 20:00 UK Time

Additional Benefits:

• Contributory pension scheme up to 6%
• Holiday purchase & sale options
• Gym membership discounts
• Hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers