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Client:

Mission 4 Recruitment

Location:

St Albans, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7648800c3dc5

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

An exciting opportunity for a driven individual looking to join an ambitious and growing business. You will become a valued member of the operations team as a Key Account Manager in an established and successful organization that designs, installs, maintains, and monitors electronic life safety and security systems. The company is committed to operational excellence and fostering a friendly, supportive environment.

Key Responsibilities:

• Be the primary contact for top accounts, building strong relationships with key personnel.
• Partner with the sales team to deliver exceptional customer experiences.
• Respond promptly to emails and calls to meet service KPIs and ensure customer satisfaction.
• Schedule work efficiently, meeting industry response times and internal KPIs.
• Collaborate with Customer Success to optimize engineering resource allocation.
• Manage job sheets through a streamlined process, ensuring timely review, action, closure, and invoicing.
• Use third-party software to monitor new jobs, update schedules, respond to messages, and upload job sheets.

Ideal Candidate:

• At least 1 year of experience in a similar role
• Exceptional organizational skills
• Strong IT skills, including Microsoft Office applications
• Knowledge of CRM systems and third-party software is a plus
• Monday – Friday schedule
• 9-day working fortnight
• Hybrid remote working environment
• Wellness & Employee Assistance Programme

Please note that due to high response volume, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We will retain your details for future opportunities.