Partner Support Specialist - Motor Finance (Hybrid)

Join to apply for the Partner Support Specialist - Motor Finance (Hybrid) role at Zopa Bank

Partner Support Specialist - Motor Finance (Hybrid)

23 hours ago Be among the first 25 applicants

Join to apply for the Partner Support Specialist - Motor Finance (Hybrid) role at Zopa Bank

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

In late 2017, we offered our first secured Auto loan, and since then, we have built and improved the product. Zopa has built a team that is delivering fantastic growth. As part of our expansion, we are looking for an Internal Dealer/Broker Support Specialist to join our Auto team.

You will be a Customer Champion, where you will be communicating with our existing brokers/dealers, dealing with their queries, completing pay-out checks, onboarding new partners, auditing brokers, liaising with internal operations teams, and working closely with the Strategic Relationship Manager to support sales.

Working Pattern

Monday – Friday – 09:00 – 17:30 – one Saturday per month, with a day off in lieu for Saturday working.

This is a hybrid role – the team work in the office on Tuesday or Thursday with notice in advance.

A Day In The Life

• Serve as the internal point of contact for all Dealer/Broker queries
• Ensure the timely and successful delivery of our service levels according to partner/dealer/customer needs and objectives
• Pro-actively monitoring our dashboard and reaching out to brokers to flag errors, chase deals and pre-empt their questions
• Supporting the onboarding of new partners, setting them up for success with Zopa
• Developing strong relationships with partners and stakeholders
• Working closely alongside field based Strategic Account Managers, including preparing sales reports, onboarding new partners, and auditing existing partners
• Liaise with cross-functional internal teams (including Customer Service and Underwriting departments) to improve the entire customer experience
• Develop new business with existing partners and/or identify areas of improvement to meet our KPI’s
• Support the Auto Product Tribe with additional tasks aimed to strengthen our oversight and security of the product itself
• Attend regular meetings with management to provide consistent insight into what brokers would like, come up with new ideas and constantly look for ways to improve the product and help us win smarter.
  
  

• You have experience of working in a customer focused role within financial services or the automotive industry, ideally both
• You’ll have a confident, calm, professional manner and have a clear and thorough communication style suited to all levels
• You’ll have excellent attention to detail, whilst having the ability to connect the detail with wider context that leads to improvements
• You’re a real go-getter who strives for results and is motivated by the ‘wins’, whilst relishing working in a target driven environment
• You’re great at building an instant rapport with existing and potential brokers and dealers
• You’ll be organised and able to prioritise, the role has many spinning plates and being able to quickly pivot is crucial to success
• You’ve got the ability to remain calm under pressure in a busy team and office environment.
  
  

• Subject to having the right to work in the country of choice
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services, IT Services and IT Consulting, and Banking

Referrals increase your chances of interviewing at Zopa Bank by 2x

Get notified about new Support Specialist jobs in London, England, United Kingdom.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom $50,000.00-$60,000.00 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 14 hours ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 10 hours ago

Global Customer Implementation & Support Specialist

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Customer Support & Onboarding Specialist

London, England, United Kingdom 6 days ago

Product Support Specialist - Institutions

London, England, United Kingdom 2 months ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 6 days ago

City Of London, England, United Kingdom 1 day ago

London, England, United Kingdom 8 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

Data Support Specialist - Systematic Hedge Fund - £200k

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.