About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia& Ireland.

The role

We are currently searching for a talented and experienced Technical Account Manager to join our dynamic and growing UK team. This role will be hybrid basedwithin the London and Milton Keynes areas, though there is an expectation for frequent travel to customer locations located predominantly in the London.

Key Responsibilities

• Own the relationship with the customer across multiple stakeholders at different levels, from contractors to C-level decision makers

• Regularly log into Ekco host platform management systems, and potentially customer systems, to pull relevant statistics on system and application health, platform performance and capacity planning, and then to format and present in a readable report.

• Regularly hold Service Reviews as a 2-way feedback mechanism on the performance of the Technical Delivery and Commercial Teams vs Customer expectations, backed up with evidence such as SLA statistics and KPIs from the support desk, and Customer insight into their new and upcoming projects where we can add value.

• Explain to customers, in both technical detail and in layman's terms, depending on the audience, the implications of changes within their environment, capacity trending and threshold breaches, and identifying and recommending improvements, demonstrating the additional value Ekco provide as a key technology partner

• Collaboration with business units and stakeholders across the commercial and technical teams to support proposals and client solution documents

• Interface between the Ekco commercial and technical teams to keep abreast of in-flight projects and provide thought leadership, ideas, and opportunities to the commercial team following conversations with Customers where Ekco can deliver service and value.

• Understand customer's business requirements, challenges and pinch points, such that you can translate into an outline technical solution to deliver against those

Key Requirements

• Min 3-5 years’ experience working for a Managed Services Provider, managing key Customers in a mid-market/Enterprise space

• Proven track record of managing customer relationships and improving client-supplier relationships through deep understanding of business needs

• Proven track record of overseeing projects in the cloud services domain, working with multiple stakeholders across commercial, technical, and management teams

• Proven track record in building Customer Service Reviews and Management reports

• High level of written and spoken English as well as high standard of documentation

• Technical background with prior experience or exposure to some of our core technologies such as Azure, VMware, vSphere, Backup & Disaster Recovery services, etc.

Soft Skills

• Confident self-starter. Able to deliver quickly, use own initiative and be motivated to get the job done effectively

• High energy individual who enjoys working with customers to deliver exceptional customer service as well as stakeholder management

• Leadership abilities, to help customers see the value in technology solutions which Ekco can deliver to their business

• Passionate about technology and how it can be leveraged to solve customer challenges

• Strong analytical and problem-solving skills

• Strong communication and interpersonal skills

• Attention to detail

• Excellent team player

Benefits/Perks

• ️ Time off - 25 days leave + public holidays
• x1 day Birthday leave per year
• Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• ️ EkcOlympics - a global activity for fun!
• Learning & development - Unlimited access to Pluralsight learning platform

• A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ️ Microsoft’s 2023 Rising Star Security Partner of the year
• VMware & Veeam top partner status
• Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• We recognise the value of internal mobility and encourage opportunities for internal development & progression
• Flexible working with a family friendly focus are at the core of our company values